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Strange Music, Inc. Merch Return Policy
If there is a problem of any kind with your order you must notify us within 10 days of the delivery date for us to be able to help you. You may return new, unopened items sold and fulfilled by the Strange Music, Inc. Merch online store with a Return Authorization for a refund of the purchase price, minus shipping, within 30 (thirty) days of delivery for U.S. shipments, or within 45 (forty-five) days of delivery for non-U.S. shipments. Items should be returned in their original product packaging. If returns are received after 30 (thirty) days (U.S.) or forty-five (45) days (International) of the delivery date then they will be subject to a MINIMUM 15% restocking fee. The fee will be based on the amount of time it took for you to return the item. Any packages refused or returned without a Return Authorization will be subject to a 15% restocking fee. We will pay the return shipping costs only if the return is a result of our error.
How To Return An Item For Refund Or Exchange
Please note the following instructions when returning merchandise to ensure timely evaluation of your return/exchange: Please send an email to adminofweb@strangemusicinc.com to receive a Return Authorization. Strange Music, Inc. Merch will not accept returns without a Return Authorization. Include a copy of your invoice in the package with the Return Authorization attached and please note the reason why are you returning the item(s). If you do not have a copy of the invoice, include instead a copy of the Return Authorization, your name, order number, address, telephone number, and the reason why are you returning the item(s).
For Domestic Returns/Exchanges
You should expect to receive your refund within six weeks of shipping your return to us, however, in many cases you can receive a refund sooner. This estimated time period includes the transit time for us to receive your return, process the return and ship your new items or process your refund, when applicable.
PLEASE NOTE: Turnaround time for international deliveries will be longer
When you contact Strange Music, Inc. Merch to receive a Return Authorization, you will have the opportunity to discuss options for exchange, replacement or refund, when applicable.
Strange Music, Inc. Merch does not accept returns or exchanges of the following items:
- Clearance items
- Ladies underwear
- Booty Shorts
- DVD's and CD's that have been opened
- Digital downloads - all sales are final and all charges from those sales are nonrefundable
- Jewelry and watches that have been resized, damaged, or otherwise altered after delivery. All jewelry and watches must be returned in new, unworn condition, and will undergo quality checks.
Damaged / Defective Items and Shipping Errors
If there is a problem of any kind with your order you must notify us within 10 days of the delivery date for us to be able to help you. If an item is found to have been damaged during shipment or defective at the time you receive your shipment, you may receive an item of equal or lesser value after you have returned the defective item. We must receive the defective item within thirty (30) days (U.S.) or forty-five (45) days (International) of your delivery date. If there is an error on our part related to your order, you will be eligible for a credit for any applicable shipping.
If Your Package Is Returned
If your package is returned due to insufficient address, vacant, no apartment number, package not picked up, or for any reason out of Strange Music, Inc. Merch's control and a refund is requested; the refund will be less shipping/handling costs.
If your package is returned and you would like to have it reshipped with the correct shipping information, you will be required to pay for those shipping costs. We will send you an email informing you of those costs and how you can pay them. We do not have access to your card information to be able to charge this to your original form of payment.
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Effective date: April 12, 2024 Strange Music, Inc ("us", "we", or "our") operates the https://www.strangemusicinc.net website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Terms and Conditions Definitions
Information Collection and UseWe collect several different types of information for various purposes to provide and improve our Service to you. Types of Data CollectedPersonal DataWhile using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. Usage DataWe may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies DataUse of DataStrange Music, Inc. Merch Store uses the collected data for various purposes:
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)If you are from the European Economic Area (EEA), Strange Music, Inc. Merch Store legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Strange Music, Inc. Merch Store may process your Personal Data because:
Retention of DataStrange Music, Inc. Merch Store will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Strange Music, Inc. Merch Store will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Transfer of DataYour information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Strange Music, Inc. Merch Store will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure of DataBusiness TransactionIf Strange Music, Inc. Merch Store is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. Disclosure for Law EnforcementUnder certain circumstances, Strange Music, Inc. Merch Store may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal RequirementsStrange Music, Inc. Merch Store may disclose your Personal Data in the good faith belief that such action is necessary to:
Security of DataThe security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. "Do Not Track" Signals Under California Online Privacy Protection Act (CalOPPA)We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Your Data Protection Rights Under General Data Protection Regulation (GDPR)If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Strange Music, Inc. Merch Store aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). Service ProvidersWe may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. AnalyticsWe may use third-party Service Providers to monitor and analyze the use of our Service. Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Behavioral RemarketingStrange Music, Inc. Merch Store uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. PaymentsWe may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:
Links to Other SitesOur Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's PrivacyOur Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes to This Privacy PolicyWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact UsIf you have any questions about this Privacy Policy, please contact us: Strange Music, Inc. Merch Store |
General Information
Packages are generally processed and shipped within 2 business days after receipt of payment. Packages are shipped via USPS or FedEx and include a tracking number.
****** Please note: ******* During a sale processing time on orders is longer.
All packages over $100 will require a signature. Some other packages will also require a signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas postage fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Some orders cannot be shipped in the same package. The orders will automatically be split into 2 orders. Boxes are amply sized for your items to be well-protected.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Location
Items offered on our website are NOT available for delivery to addresses in countries where there is a high percentage of fraudulent credit card orders.
Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us. immediately.
Questions
If you have any questions about the delivery and shipment or your order, please contact us.
